Named 2025 Organization of the Year by the Greater Hot Springs Chamber of Commerce, we are looking to add people to our team with a passion for making a difference. We are seeking an exceptional Family Advocate (Case Manager) to join our 501(c)(3) nonprofit organization dedicated to transforming lives and creating positive change in our community.

Ouachita Behavioral Health and Wellness (OBHAW) is the oldest nonprofit mental health organization in the area, and we are dedicated to transforming lives and creating positive change in our community. Our team members work together to create a collaborative, empowering environment where individuals are able to heal and find hope. We are a values-driven organization and believe that these values should guide us: Openness - Balance - Honesty & Integrity - Accountability - Work Together.

What We Offer:

• Competitive salary and benefits package.
• Paid holidays and a generous PTO (Paid Time Off) plan.
• 401k retirement plan with 4% employer match.
• Opportunities for professional development and career advancement within a mission-driven organization.
• A collaborative and inclusive work culture that values innovation, creativity, and a shared commitment to making a difference.

Join us today in our mission to create lasting change!

OBHAW is an equal opportunity employer committed to diversity in the workplace. If you require accommodation, please contact Human Resources at 501.620.5126.

Summary:

The Family Advocate/Case Manager is responsible for providing comprehensive case management services to clients, including assessment, planning, coordination, and monitoring of care. This individual will work with clients and their families to identify and address barriers to care and collaborate with healthcare providers and community resources to ensure that clients receive high-quality, coordinated care. The primary role will be recognizing needs of the clients worked with, connecting them with appropriate resources based on their circumstances, and assisting clients as they move from crisis to stability and onto a career.

We are looking for individuals who are: self-motivated, problem solvers, flexible, able to effectively communicate with all stakeholders, able to multi-task, technologically proficient, and detail oriented.

Preferred Qualifications:

•  Bachelor's degree in social work, criminal justice, or a related human services field, and one year of work or personal experience working with vulnerable individuals
•  Experience will be considered in the place of a formal degree with some college and 2-3 years of work or personal experience working with vulnerable individuals or lived experience with sufficient clean time.
•  Bonus: Work experience with the criminal justice population and/or knowledge of the criminal justice system in Arkansas

Job Responsibilities:

•  Conduct assessments with individuals to assist in determining relevant resources and guide individuals through the resource connection process
•  Develop strong, trusting relationships with clients served, and act as an advocate for vulnerable individuals
•  Serve as a bridge between individuals and providers to increase client involvement in their care plans
•  Coordinate measures to ensure individuals have proper access to resource and treatment options
•  Maintain detailed documentation of work with each client, utilizing designated case management system as trained in order to comply with federal grant regulations
• Update case management system on a regular basis to reflect client's progress, in compliance with monthly reporting requirements based on performance indicators
• Refer individuals to appropriate outside organizations; provide follow-up to ensure the individual's needs are met and outcomes of these services provide support for the individual to achieve their goals
• Empower clients to lead themselves, and hold clients accountable to follow-through on the plans they have developed
• Advocate for clients in all areas of their life
• Provide support to clients at court sessions, DCFS hearings, and the like
• Report back regularly to designated individuals regarding client's progression and participation
• Must be comfortable working with clients in any of the following environments: jails, ACC offices, DCFS offices, courts, Family Shelters
• Develop and maintain trust and positive relationships with 100 Families partners and stakeholders
• Develop a working relationship with other Case Managers and community service providers
• Participate in 100 Families and Restore Hope meetings and trainings
• Promote organization and community collaboration
• Respond to inquiries from a plethora of sources (e.g. individuals, organizations, providers) through offering information and/or direction
• Conduct oneself in a manner consistent with the professional standards of 100 Families and Restore Hope

Job location: Hot Springs/Garland County

Status: Full Time Non-Exempt

Position Specific components:

• HWC and CPR not required for this position
• Verbal de-escalation required.
• Workplace Violence Prevention Training required for this position.
  

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• 401k retirement plan with employer match
• Professional development opportunities