Position Details

Qualified Behavioral Health Paraprofessional

Ouachita Behavioral Health and Wellness (OBHAW) is the nonprofit community mental health facility serving the community mental health needs of five area counties for over 50 years. As an OBHAW team member, you will join our commitment to bring hope and health to our communities, one life at a time. Our team members are dedicated to creating a collaborative, empowering environment where individuals are able to heal. We are a values-driven organization and believe that these principles should guide us: Do the Right Thing - Respect Dignity - Excellence in Everything - Empower People - Celebrate Success.

As part of our employee community you will enjoy a competitive salary and excellent benefit package. In addition, we offer paid holidays and a generous PTO (Paid Time Off) plan.

OBHAW is an equal opportunity employer committed to diversity in the workplace. If you require accommodation, please contact Human Resources at 501.620.5126.

QUALIFICATIONS (Education, Training and/or Experience):

  1. Bachelor's degree in psychology, sociology, or related field, experience preferred.
  2. Working knowledge of and ability to use personal computer for e-mail and EMR.
  3. Candidate must have a passion for working with people in need.
  4. Must have excellent organization and communication skills.
  5. Must pass a background check.
  6. Must have a valid driver's license.
  7. Regular attendance onsite at work is a requirement of this position.
  8. Experience working with children and adults who may be in crisis.
  9. Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
  10. Understand the role of cultural competence, diversity, equity, and inclusion in working with the target population, their families, and providers.

ONGOING REQUIREMENTS:

  1. Obtain and maintain certification as Qualified Behavioral HealthParaprofessional
  2. Capacity to function effectively within the context of the cultural beliefs, behaviors, and needs of clients and the community.
  3. Clean Driving Record and Clear Background Check
  4. Certification in Handle with Care
  5. Obtain and maintain certification with SOAR (SSI/SSDI Outreach, Access, and Recovery)

PHYSICAL DEMANDS:   

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. The employee must have the ability to use a computer, telephone, copier/fax as required. The employee must be able to communicate with others in an understandable manner. The employee must be able to operate standard office equipment. There is a moderate level of activity including moving throughout the building occasional movement of light equipment involved in the position. Regular attendance onsite at work is a requirement of this position.

POSITION GOAL:

The QBHP is responsible for providing intervention services according to current performance indicators. Services include but are not limited to:

  1. Monitoring of client's behavioral/mental/emotional state
  2. Linking client and/or family to community resources
  3. Providing support to clients to maintain/improve level of functioning.
  4. Maintaining liaison with other service providers/involved community parties.
  5. Providing treatment activities consisting of specific therapeutic interventions as prescribed on the treatment plans.
  6. Provide transportation to clients by driving agency vehicle.
  7. Develop and implement life skills training.
  8. Advocate for the client well-being as a member of the treatment team

FLSA CLASSIFICATION:  Non-exempt

EXPECTATIONS AND INDICATORS


1) Position specific tasks

a) Meet with clients in office who request PATH assistance, help with completion of PATH Services application, enter client information in the HMIS (Homeless Management Information System) according to HUD (Department of Housing and Urban Development) requirements, provide information and connect clients to resources and community agencies to obtain basic needs, represent clients and assist with applications as needed with SSA (Social Security Administration) and DHS (Department of Human Services), assist clients with housing and utility applications as needed. Participate in the annual submission of data to PATH PDX (PATH Data Exchange). Document encounters with clients in Carelogic. Record daily tasks in DATIS on the Timesheet justification section. Participate in the Point in Time count annually. Present PATH program and educate community agencies and partners. Assist with tracking funding availability and purchase orders for housing and rental assistance.


2) Case Management

a) Perform evidence-based, medically necessary services as prescribed by treatment plan and coordinated by primary therapist during clinical supervision.

b) Monitor and communicate behavioral, mental, and emotional state of clients to primary therapist and other treatment team members to support / maintain current level of functioning and accomplish treatment plan goals.

c) Teach and coach clients in daily living skills / activities, lead educational and life skills groups to improve or maintain client functioning and accomplish treatment plan goals.

d) Communicate and collaborate with other service providers, client and client's family, and involved community entities; educate and assist clients with accessing supports, resources and services to expand external support systems.

e) Follow up with clients who miss or cancel appointments to re-engage in treatment.

f) Understand, respect and respond to clients with sensitivity to cultural diversity.

g) Complete paperwork according to timeliness standards (collaboratively) and documentation standards (recovery interventions, client response, date, location, etc.).

h) Respond daily to resolve failed activities and claims.

i) Transport client in OBHAW vehicles to and from their homes, doctor's office/ pharmacy/ appointments and the center as documented by (OBHAW vehicles only, do not use personal vehicles):

j) Maintaining records on all transportation and turn into Transportation Administrator same business day. (Maintain vehicle records according to OBHAW policy and Arkansas Highway and Transportation Department guidelines).

k) Filling out incident reports and accident reports related to vehicle operation.

l) Maintaining OBHAW vehicles by providing routine checks and cleaning of vans including filling tank with gas, removing trash at each trip and reporting maintenance needs.

3) Compliance

a) Display adequate knowledge and adherence to policies and procedures. Responsible to sign Policy Tech/ Navex, Employee Handbook, EOC manual and others. Knowledge of location and how to access OBHAW manuals.

b) Follow OBHAW security and confidentiality policies at all times, accessing client and staff information only as needed for job duties and as approved by supervisor

c) Comply with OBHAW computer, social media, and internet usage policy, reporting problems, and suggesting improvements to OBHAW procedures, software, and equipment,

d) Complete required annual online training (Relias) and any other training according to OBHAW policies and procedures.


4) Collaboration

a) Follow appropriate lines of communication to report and resolve problem situations according to established guidelines, chain of command, and approved committee actions.

b) Accept constructive criticism related to performance and demonstrate acceptance by taking personal responsibility for appropriate change. (Supervisor will document improvement efforts for any score below a 3 in each monthly supervision).

c) Use appropriate e-mail etiquette such as replying to e-mails in a timely fashion, using discretion when forwarding another person's e-mail, encrypting all non OBHAW emails, and using personal e-mail accounts for non-work related e-mails.

d) Adhere to work schedule and submit requests for leave according to OBHAW procedures. Unscheduled PTO/Absences (leave taken that is not scheduled and approved in advance) should not exceed 3 in a 12-month period.

e) Provide exemplary customer service to our clients and our coworkers. Receive no more than 2 formal complaints per year.

f) Participate in staffing, supervision, and team meetings.


5) Professional Development Goal

a)

6) Extra Functions

Perform other work-related tasks as requested by an authorized supervisor (e. g. participate in special projects, serve a peer mentor, participate in OBHAW/ Community events, any other job related duty).